Shipping + Returns
 

RETURNS + EXCHANGES INFORMATION: 

 

I want you to love your purchase. If you are not completely satisfied, let me know and I will work with you to make it right. Please note: due to the handmade nature of my products, there may be slight variations and imperfections in some items.

  • ITEMS MUST BE RETURNED WITHIN 14 DAYS FROM THE DELIVERY DATE.

  • Full priced items may be returned for refund, exchange, or store credit, minus shipping costs.

  • Items must be unwashed and not altered in any way in order to be accepted for exchange or credit.

  • Customers are responsible for the cost of return shipping on any return or exchange not due to an incorrect or damaged item; however, I will ship your replacement at no additional charge.

  • Gift cards are final sale.

  • There are no price adjustments or rainchecks.

Items marked down in price:

    • Purchased without the use of an additional discount or promotion code may be exchanged for a similar item or for store credit only.

    • Purchased with an additional discount or promotion code are a final sale and will not be accepted for return, exchange, or store credit.

    • All purchases from the "FINAL SALE" section of the site are final and will not be accepted for return, exchange or ecomm store credit.

Products are guaranteed for 3 months from date of delivery. Please contact me for repair options due to normal use, including loose stitching or seam frays. Repairs are at the discretion of Salome Acres.

 

OUR QUALITY PROMISE:

If there is a problem with a product or an error on your order, e-mail lindsaykrage@gmail.com and I will assist you. If you’ve received the incorrect item, or your order is damaged, I will take care of return shipping and ship a replacement at no additional charge to you.

 

TO COMPLETE A RETURN OR EXCHANGE AN ITEM

Contact me at lindsaykrage@gmail.com explaining your reason for return or exchange. Once confirmed, send the items in the original packaging (or different packaging, as long as it’s unmarked and appropriately sized / protected). We suggest using a carrier that provides tracking as Salome Acres is not responsible for lost shipments.

 

Send to:
Salome Acres
Attn: Lindsay Krage
35865 Groth Drive

Houston, MN 55943

 

REFUND REQUESTS:

Once the returned item is received, please allow 7 to 10 business days for the item to be verified and processed. The original price of the item(s) plus any applicable tax will be credited back to your original form of payment.

 

EXCHANGE REQUESTS:

Once the returned item is received, we will process a new order for your exchange and ship it at no cost to you. If the new item is a higher price, we will contact you for additional payment; if the new item is a lower price, we will refund the difference to your original form of payment. If you request an exchange for an out of stock item, we will issue a store credit.

If you have any questions about or need assistance with your return, please contact us by e-mail at lindsaykrage@gmail.com.